FAQ

Do you have any doubt?

Remember that by booking on our page you are already accepting the Terms and Conditions stated below, and consequently you are expected to respect these rules. You will also have to sign them at the time of “check-in” on the day of your arrival.

Bookings

All rates are per room and include VAT.

All our tenants must be over 18 years of age.

When you make a booking through SMART LIVING Madrid, Barcelona or Valencia, the rates you see in the search results are the applicable rates. In the event of any unforeseen changes or problems with your booking we will automatically contact you for approval/instructions before making any changes to your booking.

After making an online booking, you will receive two emails. The first will be a confirmation email, which will also include the pending payment terms, cancellation policy, room address and check-in information. The second email will contain the tenant’s portal access details.

The company reserves the right of admission.

SEE CONTRACT 

How can I reserve a room?

You must choose the destination, select the dates of stay and the type of room. Once you have chosen the room from the available options, you will have to click on book and enter your personal details and pay the deposit and administration fees through the website. You will automatically receive the booking confirmation by email.

Can I cancel my reservation?

If you cancel your booking without a justifiable reason of force majeure, the deposit will not be refunded.

If you modify the dates of your booking contract and this modification involves any non-payment of the monthly rent of the initial contract, the deposit will not be refunded.

In the event that the room does not comply with the conditions described, you may cancel the reservation without charge.

How do I get my room keys?

Keys can be collected from our offices. You will find the check-in times and addresses in the contact section and in the booking confirmation email.
Through the ‘My arrangements’ section of the tenant’s portal, you should request the key collection time to have everything ready for your arrival.

IMPORTANT: Remember to check the key collection time before confirming your arrival date.

How do I deliver my keys?

Check-out must take place from Monday to Sunday before 11:00 am.

You must return the room in the same condition as you found it.

You must leave the set of keys in the check-out box installed inside the flat (never in the post box of the building).

You must follow the instructions in the check-out email that you will receive when your departure date is approaching.

How do I make the payment of the rest of the monthly payments?

The rest of the monthly payments are made from the 1st to the 5th of each month through the tenant’s portal. In the user area in the “payments” section you can choose the payment you wish to make and make it with your credit card. Online bank charges will be applied directly.

You can also make a cash deposit at a bank branch (see account number below) or by bank transfer. For transfers from national accounts, no handling fees will be applied except for those applied by the issuing bank, which will be charged to the issuer. For transfers from abroad: Welcome Madrid Experience S.L. will claim the payment of the discounted commissions from the client.

In the concept, you must indicate the owner of the reservation and the room code. Remember that after making the payment, you must send us the proof of payment through the ‘Payments’ section of the tenant’s portal.

Our bank account is:

Account holder: Welcome Madrid Experiences SL – B87435731
Swift: BSCHESMMXXX
IBAN: ES88 0049 2865 11 2214292740

What is the deposit? When will it be reclaimed?

The deposit is a deposit equivalent to the highest monthly payment of your stay.

It will be returned within a maximum of 6 weeks after the end date of the contract.

A cleaning fee of 50 eur + VAT will be applied when leaving the room, which will be deducted from the amount of the deposit to be returned.

Can I register?

When you make your reservation, we issue a rental contract, so you can register at the town hall if your contract is for at least 6 months. You can contact us so that one of our agents can answer any questions you may have about how to do this.

 

What should I do if I want to extend my contract?

To extend your contract you must access the tenant portal and request an extension of your booking. One of our agents will contact you to inform you of the conditions and confirm the change.

Can I change rooms?

You can request a change of room for exceptional reasons via the tenant portal.

Our team will attend to your request and will respond as soon as possible with the available options. Remember that any change of room requires the payment of €60.50 (VAT included) for the cleaning and disinfection of the room.

Changes of room entail modifications to the contract that may be penalised.

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Information and bookings

If you have any questions about how to make your reservation, contact our agents by sending an email to reservas@smartrentalliving.com , by phone +34 919 992 843 or by sending us a message on WhatsApp.

I am a tenant

If you are staying in any of the rooms, contact through the tenant portal.
The opening hours are Monday to Friday from 9:30 am to 6:00 p.m.

I am owner

Do you have a property and want us to manage it for you?

Information and bookings

If you have any questions about how to make your reservation, contact our agents by sending an email to reservas@smartrentalliving.com , by phone +34 919 992 843 or by sending us a message on WhatsApp.

I am a tenant

If you are staying in any of the rooms, contact through the tenant portal.

The opening hours are Monday to Friday from 9:30 am to 8:00 p.m.

I am owner

Do you have a property and want us to manage it for you?

Privacy Policy

Cookies Policy

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