FAQ

Do you have any doubt?

Remember that by booking on our page you are already accepting the Terms and Conditions stated below, and consequently you are expected to respect these rules. You will also have to sign them at the time of “check-in” on the day of your arrival.

Bookings

All rates are per room and include VAT.

It is required that the person must be over 18 years old.

When you make a reservation through SMART LIVING Madrid, Barcelona or Valencia, the rates that you see in the search results are the application rates. In the event of any unforeseen change or problem with your reservation, we will automatically contact you for approval / instructions, before making a change in it.

After making an online reservation, you will receive a confirmation email, which will also include the payment conditions, the cancellation policy, the address of the room, our phone numbers, and the information necessary to check-in. The Management reserves the right to refuse de admission.


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How can I reserve a room?

You must choose the destination, select the dates of stay, the type of room and enter your personal data and make the payment of the deposit through the web. You will automatically receive the reservation confirmation in your email.

Can I cancel my reservation?

If you cancel your reservation without a force majeure reason that you can justify, the deposit will not be returned.

If you modify the contract dates of your reservation and said modification implies any non-payment of the monthly payments of the initial contract, the deposit will not be returned.

How do I get my room keys?

Keys are collected at our offices. You will find the check-in times below.

We will contact you so that you can specify the exact time when you will come to pick them up.

IMPORTANT: On Saturdays, Sundays or holidays, keys are not delivered or entries are made. Remember that  when reserving your room you select any of these days as the check-in date, you will have to wait until the next working day to check-in your room and be able to collect your keys at the corresponding office.

How do I deliver my keys?

Check-out can be done from Monday to Sunday before 11:00 am.

Also: You must return the room in the same state as you found it.

You must leave the set of keys in the mailbox installed inside the apartment (never in the mailbox of the building)

You must follow the instructions in the checkout email that you will receive when your departure date approaches.

How do I make the payment of the rest of the monthly payments?

The payment of the rest of the monthly payments is made from 1 to 5 of each month through the tenant portal. In the user area in the “payments” section you can choose the payment you want to make and do it with your credit card. Online banking fees will be applied directly.

You can also make a cash deposit at a bank office (See the banks we work with below) or by bank transfer. For transfers from national accounts, no management expenses will be applied except for those applied by the issuing bank, which will be borne by the issuer. For transfers from abroad: Welcome Madrid Experience S.L will demand the payment of the discounted commissions from the client.

Remember to indicate in concept the holder of the reservation and the room code.

Our bank accounts are the following:

CAIXA

Owner: Welcome Madrid Experience S.L

Swift: CAIXESBBXXX

IBAN: ES5921008659140200096986

Santander Bank

Account holder: Welcome Madrid Experiences SL – B87435731

Swift: BSCHESMMXXX

IBAN: ES88 0049 2865 11 2214292740

What is the deposit? When will it be reclaimed?

The deposit is a deposit equivalent to the highest monthly payment of your stay.

It will apply a cleaning fee of 50 euros + VAT for reservations in Madrid and Barcelona when leaving the room that will be deducted from the amount of the deposit to be returned.

The refund is made within 6 weeks of your departure day.

Can I register?

When you make your reservation we issue a contract lease, therefore, you can register with the city hall if your contract is for at least 6 months. When you arrive at our offices you can ask us questions about how to carry out the procedure.

 

What should I do if I want to extend my contract?

To extend your contract, you must access the tenant portal and request an extension of your reservation. Our colleagues will contact you to confirm it and any changes that may arise from the previous contract.

Can I change rooms?

You can request a room change through the tenant portal for some exceptional reason.

Our team will attend to your request and will respond as soon as possible with the available options. Remember that for any room change, it is necessary to pay 60.5 euros (VAT included) for cleaning and disinfection of the room.

Room changes entail modifications in the contract that may be penalized.

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Information and bookings

If you have any questions about how to make your reservation, contact our agents by sending an email to reservas@smartrentalliving.com , by phone +34 653 36 99 58 or by sending us a message on WhatsApp.

I am a tenant

If you are staying in any of the rooms, contact through the tenant portal.
The opening hours are Monday to Friday from 9:30 am to 6:00 p.m.

I am owner

Do you have a property and want us to manage it for you?

Information and bookings

If you have any questions about how to make your reservation, contact our agents by sending an email to reservas@smartrentalliving.com , by phone +34 653 36 99 58 or by sending us a message on WhatsApp.

I am a tenant

If you are staying in any of the rooms, contact through the tenant portal.
The opening hours are Monday to Friday from 9:30 am to 6:00 p.m.

I am owner

Do you have a property and want us to manage it for you?

Privacy Policy

Cookies Policy

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