Privacy policy

Who is responsible for the processing of your personal data?



C/. Gran Via 51, 4 Izquierda, 28013 Madrid

910 076 134

With which purpose do we process your personal data?

In WELLCOME MADRID EXPERIENCES SL we process the information that the interested persons facilitate in order to conduct the appropriate administrative, accounting and fiscal management of the requested service, as well as send out commercial communications regarding our products and services.

For how long do we keep your information?

The data will be stored as long as the commercial relationship lasts, and in its case, during the necessary years to fulfil the pertinent legal obligations.

What is our legitimization for the processing of your personal information?

The legal basis for the processing of your personal information is as follows:

  • Contract Execution: Supply with the requested services
  • Legitimate interest of the responsible party: Send commercial communications.

Who will have your personal information?

No data will be ceded to third parties, with the exception of legal requirements, or under the request of the client of services unaffiliated to WELLCOME MADRID EXPERIENCES SL  such as: vehicle rentals, tours, restaurants, etc.

Data transfer to other countries.

No data transfer to other countries is expected.

Which are your rights when you provide us with your personal data?

Any person has the right to obtain confirmation regarding if WELLCOME MADRID EXPERIENCES SL we’re processing personal information of your concern or not.

The interested persons have the right to access their personal information, as well as request the rectification of inaccurate data or, when applicable, ask for the data elimination when, amongst other motives, the data is no longer necessary for the purposes for which they were collected.

In certain circumstances, the interested person will be able to request the limitation of the processing of their information, in which case we will only preserve them for the exercise or defence of claims.

In certain circumstances and for causes related with a particular situation, the interested person can oppose to the processing of the personal data. In this case, WELLCOME MADRID EXPERIENCES SL will stop processing the information, excepting compelling legitimate reasons, or the exercise or defence of possible claims.

You can materially exercise your rights in the following way: Addressing the email account:

If you have given your consent for any specific purpose, you have right to withdraw your consent at any given time, without it affecting the legality of the processing based in the consent previous to the withdrawal.

In case you feel that your rights concerning your personal data protection have been infringed, especially when you have not obtained satisfaction in the exercise of your rights, you can present a complaint before the Control Authority with regards to Personal Data Protection through the website:

How have we obtained your personal information?

The personal data that we process WELLCOME MADRID EXPERIENCES SL come from the concerned individual.

The type of data that are processed are:

  • Identification data.
  • Postal and email addresses.
  • Commercial Information

No special types of personal information is processed (data that discloses ethnical or racial origin, political opinion, religious or philosophical beliefs, or trade union affiliation, generic data, biometric information intended to unequivocally identify a natural person, health information, or data regarding the sex life or sexual orientate on of a natural person)

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Nuestras oficinas están en C/ Gran Via 51, 4 Izquierda, 28013 Madrid

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Information and bookings

If you have any questions about how to make your reservation, contact our agents by sending an email to , by phone +34 919 992 843 or by sending us a message on WhatsApp at +34 653 36 99 58

If you prefer you can make your reservation directly online:

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If you are staying in any of the rooms, contact through the tenant portal.
The opening hours are Monday to Friday from 9:30 am to 6:00 p.m.

I am owner

Do you have a property and want us to manage it for you?