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Frequent questions

To search for the accommodation that is going to be your house for the following months brings up many questions. In this section, we will try to answer any questions you may have when looking for your future accommodation.

Booking

How can I do the reservation and check in?

On the website, you will see each and every one of the rooms, you have to make a request of your chosen room. Once the availability is confirmed, you have to make the payment of one month’s rent as a deposit.

Picking up the keys
Before your arrival in our office, you should have signed your contract and paid the security deposit. Your presence in our office is a must to give you the keys with your orginal current ID or Passport.

Madrid
Office hours

Mondays – Fridays (except bank holidays) 10.00 – 17.30hrs.

Check-in time

Mondays – Fridays (except bank holidays) 15.00 – 17.30 hrs.

Extra charge of 70€ for weekend and holiday check-ins upon confirmation

Check-out time

Check-out time is before 11hrs.

Barcelona
Office hours

Mondays – Fridays (except bank holidays) 10.00 – 17.30 hrs

Check-in time

Mondays – Fridays 10.00 – 17.30 hrs.

Weekend and holiday check-ins are not possible

Check-out time

Check-out time is before 11hrs.

Valencia
Office hours

Mondays – Fridays (except bank holidays) 10.00 – 17.30 hrs

Check-in time

Mondays – Fridays 10.00 – 17.30 hrs.

Weekend and holiday check-ins are not possible

Check-out time

Check-out time is before 11hrs.

Can I cancel a confirmed booking?

No, that is why it is the utmost importance to review all the details. Once the reservation is confirmed, it means the loss of the deposit as cancellation expenses.

What happens if I leave before the contract ends?

There are several possibilities:

If you leave the same month of your contract ( with the monthly payment already done) the process do not affect your deposit refund , as long as you leave the room in perfect conditions.

If the departure is before the end of the contract, you will lose the deposit.

In case that you leave without notice, you will lose the right of the refund.

How can I do the check in online?

It is important to check-in online to spped up your arrival process. On the website, you have to go to #GVLiviers –>´CHECK-IN and sign the contract. You will receive a copy of your signed contract via email.

Do not forget that on the day of your arrival, we will need your ID or Passport.

Room

How can I pick up the keys?

Once the reservation is confirmed, you will receive an email with the information of your coordinator so you can manage and confirm your date and time of arrival. Remember that our office hours are from Monday to Friday from 15 pm till 5.30 pm, except bank holidays.

Picking up the keys
Before your arrival in our office, you should have signed your contract and paid the security deposit. Your presence in our office is a must to give you the keys with your orginal current ID or Passport.

How can I make the payments?

Payments must be made through one of these ways:

– Cash deposit at a bank office. Check the banks with which we work below.

– Bank transfer: for transfers of national accounts, it does not apply to a bank fee except for the application of the issuing bank, which will be charged to the issuer. For transfers from abroad: Welcome to Madrid Experience S.L will demand the customer the payment of the discounted commissions.

– Online through our website www.thegvliving.com in the section of #GVLiviers or by clicking here: https://www.thegvliving.com/pago/. This option entails management costs.

– In the GV LIVING office of your city. The payments made in cash or with card, will carry a commission for management expenses of 15€.

Remember to indicate in the concept the name, the address and room where you live.

Our bank accounts are the following:

Account holder: Welcome Madrid Experience S.L

CAIXA

LA CAIXA | CAIXESBBXXX
ES5921008659140200096986

 

BBVA

BBVA | BBVAESMM
ES7001822325080101518493

What happens if I am late in paying my rent?

Remember that the rental payment is made within the first 5 days of each month, for each day of delay you must pay a penalty of 15€.

Can I have visitors?

can receive visitors as long as they do not spend the night in the room or flat. In case of overnight stays, you will have to pay an extra charge of 70€ per night.

Can I have pets?

Pets are not allowed

Can I smoke?

Smoking is forbidden inside the apartment / room, non-compliance carries penalties.

Can I change my room?

In case of bad conditions or the published room is different, you have a period of 24 hours to request a room change.

The room comes with bed linen?

No, the room comes with a mattress cover, cushions and a small blanket. If you want bed lines, we can provide it with an extra payment.

Services

How to report if something is not working correctly?

In order to solve any maintenance incident, we have link on the web page that you must fill in with the incident information and attach photos so that our maintenance team can solve the problem in the most efficient way.

https://docs.google.com/forms/d/e/1FAIpQLScmeivamzSceW3kenRHsoy_Kxx9F5qCRuTQ6yVZhx6h9fk7RQ/viewform

Who and how often is the flat cleaned?

We have a weekly cleaning service of the common areas ( bathrooms, kitchen, hallways ). The cleaning of your room and the kitchen utensils are your responsibility. Throwing the garbage is a common task among all the tenants and you must coordinate among yourselves.

Check out

1.How do I do my check out?

Close to your departure date, you will receive an email where we inform you about your departure process. You will have to go to www.thegvliving.com , GV LIVERS and CHECK OUT and fill in with your personal details, day and time of departure and bank details for the refund of the deposit.

The day of departure you will have to leave the room in the same conditions that you received it. Is very important to close the room and leave the key in the mailbox which is inside the flat, not outside.

Departure time have to be done before 11 hrs.

When will I receive my deposit refund?

If the room has been left in good conditions, the refund of the deposit will be made by bank transfer within 6 weeks.

How can I extend my stay?

To extend your stay, you should contact the same booking channel used on the first occasion, check options according to availability.